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Realizing The True Payoffs of Speech Analytics by Enkata Technologies
April 25, 2012 - (Free Research) This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation
April 25, 2011 - (Free Research) E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.
European cross-border e-commerce by ComputerWeekly.com
January 17, 2012 - (Free Research) European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
Are you a social savvy business? by Alfresco Software
May 03, 2012 - (Free Research) This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool.
IT jobswatch - opportunities in retail by ComputerWeekly.com
February 21, 2011 - (Free Research) This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of2010 the IT jobs market for permanent staff being recruited by retail organisations is up by5.1%.The growth indemand for IT staff in this sector shows 44.5% more vacancies being advertised than ayear ago.
Booz&Co: M-Commerce Comes of Age. Collaborate to Succeed by ComputerWeekly.com
October 07, 2011 - (Free Research) This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time.
The Opportunities and Risks of Multitier Supply Chains by SAP America, Inc.
April 18, 2012 - (Free Research) Supply chains are the blood of your business - incredibly complex, yet vital to your success. This paper explores the relationship between partners and processes and the need to enable electronic data exchange with all your suppliers. Read this to learn about the limitations of traditional integration methods and new options that enable e-commerce.
Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 28, 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
How to tackle trust and co-operation by ComputerWeekly.com
November 10, 2010 - (Free Research) It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future.
Bluelock Virtual Datacenters Instrumental in Patronpath’s PCI-DSS Compliance in the Cloud by Bluelock
May 02, 2012 - (Free Research) One of the biggest challenges and concerns of businesses moving to the cloud is ensuring regulatory compliance and security. Discover how Patronpath, a company that processes and handles online credit card transactions for customers, increased scalability and decreased costs by adopting PCI-compliant cloud services.
Websense 2012 Threat Report: The Year in Review for by Websense, Inc.
May 03, 2012 - (Free Research) <p>This report offers a year in review, examining today’s threat trends, especially with the increase in adoption of mobile, social and cloud technologies. View now to gain a deeper understanding of modern attacks as well as key insight into tackling web, data loss, email, mobile security and more.</p>
CIMdata SAP PLM Program Review by SAP America, Inc.
September 30, 2011 - (Free Research) This paper reviews SAP's efforts over the last several years to expand and enhance its product lifecycle management (PLM) offerings. It describes their current PLM portfolio and how they bring their solutions to market.
Cloud Computing Review, Vol. 1, No. 1, June 2011 by Dell, Inc. and Intel
March 28, 2012 - (Free Research) The first edition of Cloud Computing Review tackles the big questions about cloud computing, such as does the cloud really save you money? Find out about the hidden costs of cloud, as well as what you should pay attention to in cloud contracts. Plus, explore the link between enterprise applications and the cloud through a detailed case study.
The future of mobile CRM by SugarCRM Inc.
March 20, 2012 - (Free Research) In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.
Microsoft SharePoint Server 2010: What's New and What's Changed? by Global Knowledge
March 17, 2010 - (Free Research) SharePoint 2010 is the next step for companies that want to provide their employees the tools and information they need to be effective and efficient in the workplace. Learn the changes and improvements made to the six functional areas of SharePoint 2010 and how they come together to benefit your organization.
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